Returns Policy

1. Returns and Exchanges

At drdrewcbd.co.uk, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer returns and exchanges within 14 days of the date of purchase. Please read the following guidelines to ensure a smooth return process.

2. Eligibility Criteria for Returns and Exchanges

To be eligible for a return or exchange, the product must be:

  • Unopened and in its original packaging.
  • Unused and in the same condition as received.
  • Accompanied by the original receipt or proof of purchase.

3. Non-Eligible Items

The following items are not eligible for return or exchange:

  • Products that have been opened or used.
  • Products without their original packaging.
  • Clearance or sale items.

4. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at info@drdrewcbd.co.uk within 14 days of receiving your order.
  • Provide your order number and details of the item you wish to return.
  • Our customer service team will provide you with a return authorisation and instructions on how to return the item.

5. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved:

  • Refund: A credit will be applied to your original method of payment within 5-10 business days.
  • Exchange: We will ship the replacement item to the address provided.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a product defect or an error made by Dr Drew CBD. In such cases, we will provide a prepaid return shipping label.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any associated shipping costs.

8. Contact Information

If you have any questions about our returns policy, please contact us at:

Drew Health Ltd Trading as Dr Drew CBD

Studio 17, 113 Liverpool Rd, Liverpool L23 5TD

info@drdrewcbd.co.uk

07757328583

9. Changes to the Returns Policy

Dr Drew CBD reserves the right to modify or update this returns policy at any time. Any changes will be effective immediately upon posting on the website.